A trustworthy and engaged Tech for good, Edenred is committed throughout its value chain to promote sustainable food and mobility thanks to its solutions and networks. The Group develops its activities and partnerships in an ethical manner, aiming to meet the expectations of its stakeholders and involve them in its shift-to-digital, while ensuring IT security and data protection.
Edenred's has defined the expected behaviors within the company and outlined them in its charter of ethics
for all Group employees and in its Supplier Charter of ethics published in 2023. This charter emphasizes the responsible practices expected across the supply chain and aligns with Edenred’s global Sustainable procurement policy. Several topics are addressed, including the protection of company assets, IT security, protection of personal data, respect for competition, human rights, and the development of local communities.
By end-2024, 100% of Edenred employees had approved the charter of ethics and most subsidiaries had introduced a clause related to compliance with the Charter in their employment contracts. A mandatory “charter of ethics” training module for all employees is also available on the Group’s e-learning platform.
In 2024, Edenred also published its vigilance plan to strengthen its commitment to prevent severe risks associated with human rights violations, breaches of fundamental freedoms, threats to health and safety, and environmental damage. This plan identifies risks and outlines measures to prevent serious violations across its operations and supply chain, in compliance with the French Duty of Vigilance Law.
Edenred is also committed, through its tax policy, to complying with all reporting and tax payments obligations and transparency requirements under the applicable laws of the countries in where it operates, as well as with international tax standards and treaties.
By all these measures, Edenred is working to improve its practices every day and contribute to ethical activities and partnerships. In case of breaches, Edenred has established a dedicated alert system known as the Integrity Line. This platform enables employees, partners, suppliers, and external stakeholders to report any conduct or situations that may violate Edenred’s anti-corruption policy, Code of Ethics, relevant guidelines and all the laws and regulations applicable in our business. Reports may include concerns related to human rights violations, environmental issues, health & safety, and other serious misconduct. Whistleblowing reports may be made anonymously and can be submitted in 17 different languages and via vocal messages.
As an employer and service provider, Edenred is subject to personal data protection rules that protect the identity, privacy or freedoms of individuals. Edenred has therefore put in place an organizational structure, tools, and a series of processes to provide training, support and expertise to operating units. This policy is widely disseminated within the Group, and is based, in particular, on the principle of respect for privacy. The priority issues it deals with are IT security as well as the protection of personal data.
Group-level management advises and assists General Management in defining Edenred's IT security policy. It identifies, organizes, coordinates and leads security programs, prevention programs and corrective measures in all of the Group’s host countries.
To measure our effectiveness in these areas, we track specific indicators:
These indicators demonstrate Edenred's commitment to enhancing its IT security framework and ensuring compliance with personal data protection regulations while fostering a culture of security awareness among its employees.
Edenred seeks to promote financial, technological, and social inclusion to the greatest number of people through its services and solutions. The Group utilizes its digital capabilities as a tool to involve its stakeholders in this objective.
For example, Edenred France developed a platform dedicated to making customer service available to deaf and hard-of-hearing individuals. Its implementation was supplemented by training with the Group's account managers.
The Group also creates digital solutions that improve the daily lives of low-paid workers. In the UAE, over 2 million low-paid employees receive their monthly balance on a payroll card. When connected to the mobile application, the card offers financial services that were not previously available to workers without bank accounts (real-time balances, records of transactions, mobile recharges…), ensuring security and flexibility in the utilization of their salary.
Edenred's goal is still to offer the best level of service to its clients and users. For example, Edenred France was named Customer Service of the Year 2024 for the ninth time.
The Group also carries out local satisfaction surveys as a means to evaluate the quality of the services it offers to its stakeholders. This initiative aligns with the Passion for Customers program, which ensures continuous improvement by integrating feedback into actionable plans.
Finally, Edenred supports its subsidiaries in quality management. To date, 18 subsidiaries hold certifications such as ISO 9001.
Edenred helps companies take care of the health of their employees by encouraging good practices relating to healthy eating, exercise and well-being. In Brazil, Ticket Fit is an accessible app providing a social network, dietary advice, discount coupons, training videos and other features that facilitate regular physical activity.
Initiated in 2009 by Edenred, the European FOOD program (Fighting Obesity through Offer and Demand) is a public-private consortium aimed to provide answers to the growing problem of obesity. The program brings together public authorities, nutritionists, university researchers and several Group subsidiaries to improve the nutritional quality of meals offered to employees during their lunch break.
Since 2005, the Nutritional Balance program has been deployed to promote healthy eating habits, by enabling employee users to easily identify menu items (through the “Gustino” mascot) that meet the criteria of a varied and balanced diet at partner restaurants. The program is active in Edenred’s Latin American host countries, notably Chile.
Edenred promotes responsible food choices and combats food waste through local initiatives and partnerships with nutrition experts. In Europe, it collaborates with start-ups like Too Good To Go and Phenix to help consumers buy unsold food at reduced prices. In Brazil, it partners with MERCADO DIFERENTE to save products not meeting aesthetic standards.
To measure the impact of these initiatives, Edenred tracks specific indicators such as the percentage of food users and merchants sensitized to balanced nutrition and food waste. In 2023, 60% of users were engaged in these practices, with a target of reaching 85% by 2030. This commitment reflects Edenred's dedication to fostering healthier lifestyles among employees and promoting sustainable food practices across its operations.
| 2017 |
2023
|
2030 targets | |
| SUSTAINABLE FOOD • % Food users & merchants sensitized to balanced nutrition and food waste | 29% | 72% | 85% |
| ETHICS • % acknowledgment employees to charter of ethics (and self-employed workers covered by charter) |
83% | 89% | 96% |
| DATA PROTECTION • % authorized transaction volume processed by a certified platform* |
- | 80% | 96% |
| QUALITY • % of employees covered by a quality certification** | 39% | 53% | 85% |
* ISO 27001, PCI-DSS or equivalent.
** Quality management certification such as ISO 9001.
People: improve quality of life
Presentation of the People axis of Edenred's CSR policy and the actions taken to improve quality of life.
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Planet: preserve the environment
Presentation of the Planet axis of Edenred's CSR policy and the actions taken to preserve the environment.
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