A trustworthy and engaged Tech for good, Edenred is committed throughout its value chain to promote sustainable food and mobility thanks to its solutions and networks. The Group develops its activities and partnerships in an ethical manner, aiming to meet the expectations of its stakeholders and involve them in its shift-to-digital, while ensuring IT security and data protection.
IdealProgress: create value responsibly
Ethical development of activities and partnerships
Edenred's charter of ethics defines and outlines the standards of behavior expected within the company. It applies to all Group employees and suppliers.
Several topics are addressed, including the protection of company assets, IT security, protection of personal data, respect for competition, human rights, as well as environment and the development of local communities.
By end-2022, 100% of employees had approved the charter and the majority of subsidiaries had introduced a clause requiring work contracts to comply with the charter. Mandatory “Charter of ethics” training for all employees was also made available on the Group’s e-learning platform.
Furthermore, the Edenred Group promulgated in 2023 its global Sustainable Procurement Policy, as well as a supplier charter of ethics recalling the practices expected across the entire supply chain.
Through its tax policy, Edenred pledges to comply with transparency requirements and with its obligations to report and pay taxes, in accordance with the applicable laws of the countries in which it operates and with international tax standards and treaties.
Ensuring IT security and data protection
As an employer and service provider, Edenred is subject to personal data protection rules that protect the identity, privacy or freedoms of individuals. Edenred has therefore put in place an organizational structure, tools, and a series of processes to provide training, support and expertise to operating units. This policy is widely disseminated within the Group, and is based, in particular, on the principle of respect for privacy. The priority issues it deals with are IT security as well as the protection of personal data.
Group-level management advises and assists General Management in defining Edenred's IT security policy. It identifies, organizes, coordinates and leads security programs, prevention programs and corrective measures in all of the Group’s host countries.
Involving the group's stakeholders in Edenred's digital transformation
Edenred seeks to promote financial, technological and social inclusion to the greatest number of people through its services and solutions. Hence, the Group utilizes its digital capabilities as a tool to involve its stakeholders in this objective.
Edenred France developed a platform dedicated to making customer service available to deaf and hard-of-hearing individuals. Its implementation was supplemented by training with the Group's account managers.
The Group also creates digital solutions that improve the daily lives of low-paid workers. In the UAE, more than 2 million low-paid employees receive their monthly balance on a payroll card. When connected to the mobile application, the card offers financial services that were not previously available to workers without bank accounts (real-time balances, records of transactions, mobile recharges…) which ensures security and flexibility in the utilization of their salary.
Edenred's goal is still to offer the best level of service to its clients and users. For example, Edenred France was named Customer Service of the Year 2024 for the ninth time.
The Group also carries out local satisfaction surveys as a means to evaluate the quality of the services it offers to its stakeholders.
Finally, Edenred supports its subsidiaries in quality management. To date, 15 subsidiaries hold certifications such as ISO 9001.
Promoting sustainable food
Edenred helps companies take care of the health of their employees by encouraging good practices relating to healthy eating, exercise and well-being.
In Brazil, Ticket Fit is an accessible app providing a social network, dietary advice, discount coupons, training videos and other features that facilitate regular physical activity.
Initiated in 2009 by Edenred, the European FOOD program (Fighting Obesity through Offer and Demand) is a public-private consortium aimed to provide answers to the growing problem of obesity. The program brings together public authorities, nutritionists, university researchers and several Group subsidiaries to improve the nutritional quality of meals offered to employees during their lunch break.
Since 2005, the Nutritional Balance program has been deployed to promote healthy eating habits, by enabling employee users to easily identify menu items (through the “Gustino” mascot) that meet the criteria of a varied and balanced diet at partner restaurants. The program is active in Edenred’s Latin American host countries, notably Chile.
Long-term Group’s commitments
| 2017 |
2023
|
2030 goals | |
| SUSTAINABLE FOOD • % Food users & merchants sensitized to balanced nutrition and food waste | 29% | 72% | 85% |
| ETHICS • % acknowledgment employees to charter of ethics (and self-employed workers covered by charter) |
83% | 89% | 96% |
| DATA PROTECTION • % authorized transaction volume processed by a certified platform* |
- | 80% | 96% |
| QUALITY • % of employees covered by a quality certification** | 39% | 53% | 85% |
* ISO 27001, PCI-DSS or equivalent.
** Quality management certification such as ISO 9001.
Find out more on our CSR commitments
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People: improve quality of life
Presentation of the People axis of Edenred's CSR policy and the actions taken to improve quality of life.
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Planet: preserve the environment
Presentation of the Planet axis of Edenred's CSR policy and the actions taken to preserve the environment.
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